Account and data controls
Delete your WakaGood account
This page applies to WakaGood Passenger and WakaGood Rider. You may request permanent deletion of your account and the personal data associated with it.
How to request deletion
- Email [email protected] from the email address associated with your account.
- Use the subject Delete my WakaGood account.
- State whether the account is Passenger or Rider and provide the registered telephone number. Do not send a password, OTP, payment PIN, identity document, or bank/mobile-money secret.
- WakaGood will use limited account information to verify that the requester controls the account before deletion.
Data deleted or anonymized
After verification, WakaGood will delete or irreversibly anonymize account profile information, profile photographs, saved preferences, device notification registrations, stored location information, and other personal data that is no longer required to provide the service or meet legal obligations.
Data that may be retained
Completed ride, booking, payment, fraud-prevention, safety, dispute, tax, accounting, and legal-compliance records may be retained when required to protect users, resolve claims, prevent abuse, or comply with law. Access to retained records is restricted and the deleted account can no longer use the service.
Deletion requests are normally processed within 30 days after identity verification. Residual encrypted backup copies may remain for up to 90 additional days. Records subject to a legal, tax, accounting, fraud-prevention, safety, or dispute-retention obligation may be kept for the applicable statutory period and then deleted or anonymized.
Need help?
Contact [email protected]. WakaGood will never ask you to provide your password, OTP, or mobile-money PIN to process deletion.
Rider trial eligibility
The 30-day introductory trial is available once per verified rider identity. Creating another account or changing an email does not restart it. After account deletion, Waka retains restricted, keyed hashes of verified identity numbers and the original trial dates to enforce this rule while the trial programme operates. This trial record does not contain the document number, document image, name or email.
Waka also uses hashed phone and vehicle references and a randomly generated browser identifier to flag possible repeat registrations for human review. Shared phones, vehicles or devices do not automatically prevent approval. These signals are not used to track browsing on other websites. Contact [email protected] to request correction or review.